"The final option, if it's in the moment and the customer can't get something accomplished without cash right away. and are not able to access cash, they will be able to cash a check if their branch, or another nearby, is open. He said that if Riggs customers have not activated their PNC cards tomorrow by 10 a.m. He anticipates customers who either did not activate a new card, or were not aware they had to, may face some minor inconvenience. Rockey said PNC will not know for sure how many Riggs customers have activated their new cards until tomorrow at 8 a.m., when they can be used for the first time. We've been double-checking time and time again to make sure customer records are accurate." We ran through the entire process for all systems and technology. "We've done what we call a mock conversion that took a day in February. "We've been very focused on making sure it works," Rockey said. The banks have entirely different back-office systems. They have been meticulously working through customer databases to marry Riggs data with PNC's system. Rockey said 200 PNC employees and about 75 Riggs employees have worked on the conversion since July 16, when the Pittsburgh banking company agreed to buy Riggs. PNC and former Riggs employees will be working over the weekend, changing the signs in the branches and moving Riggs customers over to PNC's systems. Over the weekend, all the Riggs signs will be pulled down to reveal the PNC signs underneath. Existing Riggs checks may be used indefinitely, or until a customer runs out.Īs of last night, nearly every Riggs sign over branches and ATMs had been removed, with plastic Riggs signs stuck or strapped onto the temporary covers over new PNC signs. All other banking services should occur normally. The only thing that Riggs customers are required to do - other than have some patience - is activate the PNC debit or credit card they have received in the mail and properly identify themselves when they first log on to PNC's online service starting Monday. The transition will not change personal identification numbers for current holders of Riggs ATM cards. Riggs customers will need to log in to PNC online using identification numbers they should have received in the mail.Īutomatic debit transactions - such as monthly debits from a health club, for instance, or a toll-road SpeedPass linked to a checking account - will transfer automatically to a new PNC account, even though a customer's account number will change. All online customers' preselected merchants, historical records and any other settings online will be automatically be transferred to their waiting PNC online accounts. Automatic deposits into Riggs accounts, such as payroll direct deposit, should go through normally during and after the transition. Rockey said, however, that all automatic bill payments, such as pending or recurring online payments, should occur as planned, even if the payment was scheduled to be made Saturday. Customers will have to wait until Monday morning to activate and log on to their PNC online services. Riggs online banking goes offline at 4 p.m. Of Riggs's 51 branches, 21 will close at 3 or 3:30 p.m. PNC will begin that process tonight and over the weekend. That includes one-day branch closings and blackouts of online and phone banking, typical in a bank merger when internal data systems are converted and tested. What the customer and the bank would have to do would be all the same." "Regardless of whether we had done this all now or over months, the process would be the same. Rockey, PNC's executive vice president for branch distribution. "All Riggs branches will be PNC branches, and PNC's staff will be ready and willing to do business," said Joseph E. PNC officially takes over Riggs today at 5 p.m., and by the time the bank opens for business again Monday morning, everything Riggs will have ended. PNC, however, is doing the whole thing at once. The mostly minor hassles and sometimes frustrating glitches can seem less painful because they are spread out. In most bank mergers, including the dozens that have taken place in Washington over the past decade, converting to a new bank's systems, signs and products can take months. At 4 p.m., you won't be able to access online banking, and PNC's online system won't be available to Riggs customers until Monday morning.Īnd if you have problems, chances are you won't be able to go to your old Riggs branch to complain: Many are closing early today, and all of them will be closed tomorrow, as PNC undertakes a massive conversion of more than 100,000 Riggs customers and more than 200,000 accounts onto its own system. If you're a Riggs Bank customer and haven't activated your new PNC Bank ATM card, you might want to do that.Īt 10 this morning, your Riggs card is dead.
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